Privacy Policy

This Privacy Policy explains One Bracing’s approach to personal information storage, security, and privacy. If you, as a customer, ever have questions — please reach out via:

What personal information does One Bracing collect?

The types of personal information we collect will depend on the type of product or service purchased by you. All information is opt-in; for example, when purchasing a knee brace, you will opt-in to provide information like your name and physical shipping address. Generally, we keep a record of one or more of the following types of information: Information that identifies you, such as your name, address, email address, occupation, telephone, date of birth, language preference and other information provided by you. We may actively seek to collect personal information (for example, health information) only if it is necessary for our business purposes. Sometimes, we act as an agent for others when collecting personal information about you, such as extended medical insurance companies or government entities only in the context for getting pre-approval on payment for products (if applicable). We advise you when we do this.

How may One Bracing use your personal information?

We use your personal information for our various departments to identify and contact you for appointment reminders, product expiration dates. Any promotional outreach such as an e-newsletter is opt-in only. We reserve the ability to communicate for additional purposes that are identified when the personal information is collected, including purposes identified in application forms, web pages, or other documents provided to you.


Consent requirements vary depending upon circumstances and upon the type of personal information that is to be collected, used or disclosed. In determining whether your consent is required and, if so, which form of consent is appropriate, we will take into account both the sensitivity of the personal information at issue and the purposes for which we will use the information. Consent may be expressed, implied (including through use of “opt-out” consent where appropriate), or deemed by law. For example, if you request information about a product and provide us with your contact information, your consent to use the contact information to send you product information is implied. If you wish to revoke your consent to collection, use, or disclosure of your personal information, please contact:

How does One Bracing protect the security of your personal information?

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification or disclosure. For example, your personal information is stored in secured office premises or an off-site data centre and in electronic databases requiring appropriate security credentials for access. Information access is restricted to employees whose job purpose reasonably requires access, and we require all employees to maintain the confidentiality of personal information. Your personal information is treated as private, and we work to ensure that it is protected and kept securely.